Shipping & returns

 Delivery Charges

UK                                     £3.95

Priority Shipping             £7.95

Orders over £100           Free Shipping

 

Overseas                       

Europe                             £7.95

Rest of World                 Please contact us

 

Our aim is to dispatch all orders placed before 14:00 (Monday-Friday) within 48 hours of receiving the order.  Orders placed after 14:00 or at weekends will be processed the next working day. For UK orders, goods should normally be received within 5 working days. Overseas orders should normally be received within 10 working days. We will usually use Royal Mail or a secure courier service for delivery of goods to UK mainland addresses. Whilst we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery. Please notify us as soon as possible either by telephone or email if you do not receive your goods within a reasonable time. We will endeavour to get your goods to you as soon as possible or you may cancel your order and obtain a refund. We will attempt to deliver your order to your delivery address. If products are returned to us as undeliverable, we shall refund the price of the products less the Shipping charge. For security reasons, overseas orders will only be delivered to the cardholder's billing address.

 

Priority Shipping

Orders Placed by 3pm (Monday-Friday) will be dispatched the same working day by First Class Post.

 

Returns Policy


We want you to be completely satisfied with your purchases. Please let us know if you are not entirely satisfied with our products or our service, so that we can rectify the situation. 

Items are described and photographed as accurately as possible, but please note that sizes, colours and designs may vary. If you are not completely satisfied with any item you ordered, just return it, if possible in the original packaging (with your customer advice note) within 14 days of the date of receipt and we will refund your money or send you a replacement - no questions asked. 

If the product is damaged in any way or has become broken in transit please call our customer services team on 01288 355288 or email verity@shellco.co.uk

Nothing in this Returns Policy affects your statutory rights .